Privacy Policy

1. Introduction

Xendomo ("we", "us", or "our") is a hostel management software-as-a-service operated by Memedeo Communications Private Limited. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform.

2. Information We Collect

We collect the following categories of information:

• Account information: Name, email address, institution name, and phone number provided during registration or demo requests.
• Resident data: Information entered by hostel administrators about residents, including name, USN/roll number, room allocation, and fee records.
• Usage data: Log data including IP address, browser type, pages visited, and timestamps — collected automatically.
• Communications: Messages you send us via the contact form or email.

3. How We Use Your Information

• To provide, operate, and maintain the Xendomo platform.
• To respond to demo requests and customer support queries.
• To send product updates and service notifications (you may opt out at any time).
• To analyse platform usage and improve our services.
• To comply with legal obligations.

4. Data Sharing

We do not sell your personal data. We may share data with trusted third-party service providers (such as cloud hosting and analytics) strictly to operate the service. All third parties are bound by confidentiality obligations and may not use your data for any other purpose.

5. Data Security

We use industry-standard security measures including encrypted connections (HTTPS/TLS), access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your data for as long as your account is active or as required to provide the service. On account termination, data is deleted within 90 days unless retention is required by law.

7. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction of inaccurate data.
• Request deletion of your data (subject to legal retention requirements).
• Withdraw consent for marketing communications at any time.

To exercise these rights, email us at privacy@xendomo.com.

8. Cookies

We use essential cookies to maintain session state. We do not use third-party advertising cookies. You may disable cookies in your browser settings, though some features may not function correctly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email or by posting a notice on the platform. Continued use after changes constitutes acceptance.

10. Contact

For privacy-related questions, contact us at privacy@xendomo.com or through our contact page.

Memedeo Communications Private Limited
No.503, Shobha Opal Apt, 18 Main, 39th Crs, 4t Blk, Jayanagar
Bengaluru - 560041
India (IN)